1. Returns
We accept FREE returns within 30 Days from the date of arrival. You can submit your return request by sending an e-mail to us at [email protected]. Please include your order number or postal code in your e-mail. Once your return approved, we’ll provide you the return QR code or Label so you can download it and show nearest post office. To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unused or slighty used, and in its original packaging.
- Proof of purchase, such as an order number or receipt, must be provided.
- Contact our customer support team at [email protected] to initiate the return, exchange or cancellation process.
- Pack the item securely, including the original packaging and any accessories.
- Show provided free return QR code to nearest post office.
- Ship the item back to us and keep the receipt taken from post office as a proof of return.
- Proof of purchase, such as an order number or receipt, must be provided.
2. Refunds
Once we receive your returned item and it meets the eligibility criteria, we will process your refund. The refund will be issued to the original payment method used for the purchase. Once we receive your returned package, please allow 3 business days for the refund to appear in your account balance.
Important notice: We’re, is experienced about fraud payments and fraud buyers. We can not guarantee %100 money back for their purchases. Also they won’t be eligible send the item back for free. It will be at their cost.
We will be able to easily detect those who intend to abuse the goodwill in our policies.
3. Exchanges
If you receive a defective or damaged item, please contact us immediately at [email protected]. We will arrange for a replacement item to be shipped to same address as soon as possible. If the item is no longer available, we will offer you a refund.
4. Return Shipping
We do provide FREE return shipping QR code or label. We’re using a trackable shipping service and insuring your package to ensure it reaches us safely. Also please keep the receipt taken from post office as a proof of return.
5. Cancellations
If you wish to cancel or change an order, please do so within 12 hours of placing the order. Contact us at [email protected] and we will assist you in canceling the order and issuing a refund.
6. Restocking fee
We don’t impose any restocking fees on returned products. Your satisfaction matters most, and we want to make the return proccess as straightforward as possible for you.
7. Installation Responsibility
All products must be installed in accordance with the provided manufacturer instructions and local electrical regulations.
Issues arising from incorrect installation, incompatible wiring, or failure to follow installation guidance are not considered manufacturing defects and wont be eligible for return.
8.) Customized or Modified Products
Products that are made-to-order, modified, or configured specifically at the customer’s request are classified as customized goods.
Examples include:
- Size changes
- Custom finishes
- Special mounting adjustments
- Electrical configuration changes (e.g. driver installation)
Any feature not listed as a selectable option on the product page
Customized items are produced specifically for your order and cannot be restocked or resold in standard inventory.
For this reason:
Customized items are not eligible for standard free returns.
Cancellation is not possible once production has begun.
9.) Contact Us
If you have any questions, concerns, or require assistance with your return or refund, please don’t hesitate to contact our customer service team at [email protected]. We are here to help and ensure your satisfaction.
Operating Hours: Mon to Sat | 10:00 AM to 8:00 PM (GMT)
Istanbullu reserves the right to amend this Return and Refund Policy at any time. Please review this policy periodically for any updates or changes. Your continued use of our services and products constitutes your acceptance of any revisions to this policy.
Thank you for choosing Istanbullu. We appreciate your trust in us and look forward to serving you again in the future.