Last Update: 06/10/2024,
Welcome to Homelova! These Terms of Service (“Terms”) govern your use of the Istanbullu brand, the istanbullu.co.uk website, and any related communication at [email protected]. By accessing or using our brand, website, or communication channels, you agree to comply with and be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By using our brand, visiting our website, or contacting us via email, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree, please discontinue use of our services.
2. Eligibility
You must be at least 18 years old to use our website. By using our website, you represent and warrant that you are of legal age to form a binding contract with Istanbullu.
3. Privacy Policy
Your use of our brand and website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
4. Intellectual Property
All content, materials, and designs on our website — including text, images, logos, and trademarks — are the intellectual property of Istanbullu. You may not use, modify, reproduce, or distribute any of our intellectual property without prior written consent.
5. User Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login details. You agree to accept responsibility for all activities under your account.
6. Orders & Payments
– All orders must be paid in full at checkout.
– Customers are responsible for ensuring billing details are accurate.
– Istanbullu reserves the right to cancel or refuse any order at its discretion.
– Fraudulent chargebacks will be contested with evidence including order confirmation, payment records, and delivery tracking.
7. Shipping
– Orders are shipped according to our Shipping Policy.
– Tracking information is provided for every order.
– Once tracking confirms delivery to the address provided, Istanbullu’s responsibility for the order is fulfilled.
– Istanbullu is not liable for delays or failed deliveries caused by incorrect addresses or circumstances beyond our control.
8. Returns & Refunds
– Refunds are only available under the conditions outlined in our Refund & Returns Policy.
– Customers must contact Istanbullu before initiating any payment dispute.
– Chargebacks filed without prior communication will be considered a breach of these Terms.
9. Customer Responsibilities
– Customers must provide accurate shipping and contact information.
– Istanbullu is not responsible for losses due to incorrect details provided at checkout.
– Customers agree not to misuse the website or attempt fraudulent activity.
10. Dispute Resolution
– Any disputes regarding orders or payments must first be raised directly with Istanbullu.
– Istanbullu retains records of all transactions and deliveries, which may be submitted to payment processors or legal authorities to resolve disputes.
– Unauthorized chargebacks will be contested with supporting evidence.
11. Limitation of Liability
To the fullest extent permitted by law, Istanbullu shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our brand or website.
12. Termination
Istanbullu reserves the right to suspend or terminate your access to our services without notice if you breach these Terms.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to Terms
Istanbullu reserves the right to modify or replace these Terms at any time. Any changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance.
15. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
Email: [email protected]